Managed Services Provider and Linux experience is required for this Technical Support Representative opening.
We need someone that is willing to work 1 weekend day (not necessarily both). Also, someone that understands that support is 24/7. This is a 100% Remote opportunity.
Responsibilities:
– Provide technical support for customers via phone, ticket system or messenger.
– Provide support in a wide range of advanced Linux and AWS server management issues.
– Use critical thinking skills to identify and resolve technical problems.
– Maintain effective communication with internal and external channels.
– Provide short-term resolutions and develop preventative measures for the longer term.
– Monitor server alerts for any performance issues and address them appropriately.
– Help create internal documentation as well as customer facing knowledge base.
– Assist in onboarding, training and mentoring new team members.
– Keep up to date with relevant technologies.
Qualifications:
– 1+ years of experience in customer service/technical support via phone or ticketing system.
– Experience as System Administrator, or End User of a Linux Operating System. OS: Ubuntu, CentOS, CloudLinux; Fundamentals: DNS, Networking, IP routing; Database: MySQL; Control Panel: cPanel, AWS.
– Managed Services Provider (MSP) experience is required.
– Experience with troubleshooting in multi-user environments.
– Hands-on experience working with AWS (EC2, CloudWatch, AutoScaling, etc.).
– General understanding of networking (TCP/IP, DNS, Routing, E-Mail).
– Demonstration of independent thinking and decision-making abilities.
– Ability to multitask, adapt to changes quickly, and to prioritize work.
– Excellent communication, availability and interpersonal skills.
– Strong troubleshooting skills in a fast-paced environment.
– Open to 24/7 support environment.
– Availability to possibly working weekends.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Des Plaines IL Jobs, Technical Support Representative, Linux, Ubuntu, CentOS, CloudLinux, DNS, Networking, IP Routing, MySQL, cPanel, AWS, EC2, CloudWatch, TCP/IP, Email, Systems Administrator, Remote, Work From Home, Illinois Recruiters, IT Jobs, Illinois Recruiting
We help companies that are looking to hire Technical Support Representatives for jobs Des Plaines, Illinois and in other cities too. Please contact our IT recruiters and IT staffing companies today!Phone 630-428-0600 ext 12 or email us at gina@ginastechjobs.com . Click here to submit your resume for this job and others.
|
(Physician/MD qualifications required) Cardiology (Invasive/Interventional) - Interventional Cardiologist - West New York & Jersey City, NJ (#3137) Location: West New York and Jersey City, NJ Employment Type: Full-time Salary: Starting at $350,000 per year About...
Position SummaryThe Assistant Womens Volleyball Coachs responsibilities will be to assist the head coach in directing all... ...volleyball coach and athletic directorPromoting the academic success of the student-athleteAssisting with the discipleship of student-athletes...
...of New York City and support startups and scale-ups around the globe. Description: NoGood is looking for a hands-on SEO and Content Intern to help drive implementation and organic traffic growth. You will assist in day-to-day keyword research, content planning,...
...trends, within Case Management. May require a Master's Degree in a health care related field with current licensure. At Cigna, we... ...ll make a difference: Provide onsite face-to-face customer coaching and support Identify customer health education needs through...
...radius. But don't worry, that's usually short-lived as we try to move you as close to your home as possible!* Are you human? Then odds are you need medical care every now and then. We offer Wellness Programs for all full-time employees paid 100% by us, so take that off...