Job Description

Join to apply for the Senior IT Analyst (Contract to Hire) role at Blue Star Partners Job Details Location: Merrillville, IN Hybrid: In office on Tuesdays and Wednesdays, remote on Monday, Thursday, and Friday Duration: 04/01/2025 - 03/31/2026 (Contract to Hire) Rate: $45 - $55/hour Contract Type: W-2 only, no visa sponsorships or subcontracting Scope of Services Our client is seeking a Senior IT Analyst with expertise in Telecom Expense Management (TEM) to oversee financial operations related to telecom services, ensuring cost efficiency, accuracy, and compliance. This role manages budgeting, forecasting, expense tracking, and vendor relationships, collaborating with the TEM provider, Tangoe, external vendors, and internal IT teams. The role focuses on optimizing telecom expenditures, monitoring contracts, and improving financial and operational processes, requiring a strong background in telecom financials, cost analysis, and service provider management. Responsibilities Telecom Expense Management & Financial Oversight Prepare and execute monthly financial activities for telecom services, ensuring accurate and timely entries. Conduct budgeting, forecasting, variance analysis, and cost optimization related to telecom expenses. Ensure all telecom transactions are reconciled, accurately recorded, and categorized within financial systems. Review invoices for billing errors, discrepancies, and savings opportunities through detailed financial analysis. Process monthly telecom expense forecasts and track net new adds/disconnects. Manage invoice accuracy and ensure timely payments to vendors while addressing telecom usage disputes. Work with telecom vendors to identify and resolve billing discrepancies and negotiate cost reductions. Track service provider contract amendments, changes, updates, and maintain accurate records. Telecom Operations & Vendor Management Maintain a telecom inventory database (MACD: Move, Add, Change, Disconnection) for all telecom services. Manage wireless order management, ensuring seamless transitions for employees. Monitor outsourced contract performance and compliance, identifying variances and recommending corrective actions. Initiate RFP/RFQ processes for network services, assisting in negotiations and contract management. Perform audits to ensure contract compliance, invoice accuracy, and cost savings opportunities. Implement process improvements to streamline telecom expense management and vendor coordination. Technical & Process Improvement Collaborate with internal IT teams and managed service providers to enhance service delivery. Utilize TEM solutions like Tangoe to optimize costs and processes. Develop and implement cost-saving strategies, analyzing telecom expense trends. Ensure compliance with industry regulations (e.g., SOX, State, Federal). Leverage ServiceNow for tracking service requests and telecom issues (preferred experience). Required Qualifications & Skills Technical Knowledge & Experience 3-4 years managing telecom financials, including budgeting, forecasting, and cost optimization. Hands-on experience with TEM solutions such as Tangoe. Experience with wired and wireless expense management, invoice reconciliation, and vendor coordination. Strong knowledge of data and voice networks, telephony infrastructure, and related terminology. Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Visio). Business & Operational Skills Experience in outsourced IT environments and managing third-party providers. Strong financial analysis and reporting skills for telecom expenses. Ability to resolve contract and service provider issues. Experience with process improvement methodologies (ITIL, Six Sigma, LEAN). Familiarity with ITSM and project management. Preferred Qualifications Experience with ServiceNow. ITIL certification preferred. Analytical and problem-solving skills, including risk mitigation. Excellent communication skills for technical and non-technical audiences. Self-motivated with multitasking abilities. Additional Details Seniority level: Mid-Senior level Employment type: Contract Job function: Information Technology Industries: Business Consulting and Services #J-18808-Ljbffr Bluestarpartners

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