Job Description

his is NOT a Remote Work Position-Foreign or Non US Resumes Will Be Immediately Rejected

Franchise Location-Great Working Conditions, Benefits, and Unlimited Earning Potential

Are you looking for a dynamic opportunity to kick-start a new career in the handheld device repair industry? Look no further! iDoctor Cell Phone and Tablet Repair LLC, in partnership with uBreakiFix, is seeking passionate individuals to join our team at multiple locations in Everett, Lynnwood, Marysville-Smokey Point as a Mobile Device Repair Technician.

What sets this opportunity apart is our willingness to train individuals with no prior experience. If you’re a seasoned professional, especially with a background in commissioned sales and mobile device repair, we offer a higher competitive compensation with an uncapped earning potential. We value full-time schedule availability and unwavering commitment to working on holidays, weekends, or even split days off.

At iDoctor/ uBreakiFix, we take pride in our rich history and industry-leading expertise in the retail repair space. Since our establishment in 2011, iDoctor has been dedicated to revolutionizing handheld device repair. Our alliance with uBreakiFix in 2018 further strengthened our resolve to deliver top-notch repair services using OEM parts, cutting-edge development, and comprehensive training.

uBreakiFix’s expertise spans a wide array of devices, including Apple, Samsung, Google, LG and an array of other mobile devices, gaming consoles, TVs, cameras, laptops, tablets, and beyond. Our team of highly trained technicians is equipped to handle virtually any electronic device, ensuring manufacturer-standard quality and functionality. The resounding support and loyalty of our clients, as evidenced by thousands of 5-star reviews across all locations, only goes to affirm our position as a premier gadget repair company.

Join us and become part of a team dedicated to spreading a culture of excellence in electronic device repair across the nation. Embrace the opportunity to grow alongside industry leaders, and contribute to our unwavering commitment to customer satisfaction. Whether you’re embarking on a new career path or seeking to leverage your existing skills, iDoctor and uBreakiFix welcome individuals who are passionate about delivering unparalleled repair services.

If you’re ready to take the next step in your career journey, seize the opportunity to join a dynamic, forward-thinking company that thrives on innovation and customer-centric values. Apply now and become part of a team that is shaping the future of electronic device repair!

Title: Repair Technician Job Description

Are you a problem-solving enthusiast with a passion for electronics? Do you thrive in a customer-facing role, providing top-notch service while tinkering with gadgets? If yes, then this exciting opportunity is for you!

As an Electronic Device Technician at our stores, you will be a go-to person for diagnosing, troubleshooting, and repairing electronic devices. Your role will be pivotal in ensuring that our clients’ needs are not only met but exceeded, leaving them with a positive and lasting 5 Star impression.

Key Responsibilities:

• Diagnose and Troubleshoot: Utilize your exceptional technical and analytical skills to identify and troubleshoot issues in electronic devices accurately.
• Client-Focused Service: Provide personalized recommendations for problem resolution and communicate complex technical issues in a simple, understandable manner to clients.
• Repair and Replacement: Offer transparent repair and replacement estimates to clients, ensuring complete satisfaction and confidence in our services.
• Quality Assurance: Ensure that all repairs meet or exceed industry quality standards, upholding the reputation of our brand.
• Client Engagement: Greet clients warmly, answer phone calls professionally, and maintain a positive and friendly environment, setting the stage for superior customer service.
• Accessory Knowledge: Stay informed about the latest accessory inventory, utilizing your expertise to provide tailored recommendations to clients.
• Inventory Management: Keep track of all devices and inventory, safeguarding stock and maintaining accurate records using the point-of-sale system.
• Store Maintenance: Uphold the professional appearance of the store and workstations, ensuring cleanliness and organization at all times.

Basic Qualifications:

• Exceptional customer service skills, ensuring clients feel valued and well taken care of throughout their experience.
• Strong technical, problem-solving, and analytical skills to effectively diagnose and troubleshoot electronic devices.
• Superb organizational and cleanliness skills to maintain an efficient and orderly work environment.
• Excellent written and oral communication skills, essential for effectively engaging with clients and colleagues.
• Proficiency in Microsoft Office and the ability to work well in a team environment.
• Flexibility to work varying hours, including weekends and holidays, to meet the needs of our clients.
• High school diploma or GED.

Preferred but not Necessary Qualifications: If you have them, we will pay you more! 

• A+ Certification and Apple Certified Macintosh Technician (ACMT), demonstrating advanced technical expertise.
• Hands-on experience in repairing electronics, smartphones, PC/MACs, and game consoles.
• Technical degree or certification in Electronics or Consumer Electronics, showcasing a deeper understanding of the field.
• Previous work experience in retail electronics or cell phone carrier stores, providing valuable industry insight.

Compensation:

The pay range for this role is $37,500 - $49,000, with the potential to earn uncapped commissions and tips. Current Technicians, on average can make an additional $3 to $8 per hour through commissions and tips alone. Additionally, we offer a shared cost comprehensive medical, dental, vision, and life insurance plan to support our team’s well-being after 60 days.

If you are ready to embark on an exciting journey where your technical expertise meets exceptional customer service, shoot us your resume now and become a valuable part of our team!

About uBreakiFix:

About Us: Since its inception in 2011 iDoctor Cell Phone and Tablet Repair LLC has sought to be an industry leader in handheld and portable device repair. To improve that position, in 2018 iDoctor LLC re-branded with uBreakiFix to better repair our offerings with OEM parts, training, and development. A little about uBreakiFix: In 2009, uBreakiFix has grown to more than 800 stores in markets all across the U.., Puerto Rico, Canada and beyond. The unrelenting commitment to customer satisfaction shown by uBreakiFix has directly resulted in its current period of rapid nationwide growth. uBreakiFix has become the preeminent gadget repair company in the industry, largely due to its competitive price promise and industry guarantee. uBreakiFix repairs everything from iPhone, Samsung, Google, LG, Nexus, HTC, Motorola, gaming consoles, laptops, computers and data recovery. We remain confident that we are the best at what we do because of our client's continued support us and that loyalty speaks volumes to this. We are a highly trained group of technicians and are able to fix just about any device while maintaining manufacturer standard quality and functionality. Our client's continued positive feedback and referrals have allowed us to become one of the world's leading electronic device repair companies, further allowing us to continue to spread our commitment to excellence to communities all over the country! If It’s got a power button we can take a look at it. We aim to exceed expectations, and in doing so, are able to offer a 90-day warranty on all services and repairs.

Job Tags

Hourly pay, Full time, Work experience placement, Work at office, Immediate start,

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