Job Description

About Sentral

Sentral is a network of communities redefining the way people live. Sentral's mission is to be the leading residential hospitality operator through superior performance, enhanced experience, and a network of connected communities. We take the convenience, connection, and comfort of home to new heights-we call it Home+. Our one-of-a-kind communities offer unrivaled locations, innovative tech-enabled services, and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the world's best cities: Atlanta, Austin, Chicago, Denver, Los Angeles, Miami, Nashville, Oakland, Philadelphia, Pittsburgh, Portland, San Francisco, San Jose, Santa Monica, Scottsdale, and Seattle, with more coming soon. 

Our core values reflect our commitment to our employees, as we are service first in our actions, value thinking like an owner, and continuously strive to make one another better. We strongly believe in continuous personal improvement, career growth and diversity in our workforce. With ongoing learning & development offerings, leadership coaching and mentorship programs, we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes. 

Learn more about us at (

Position Overview and Responsibilities

At Sentral, we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude, a growth mindset, and an entrepreneurial drive. Successful candidates will be proactive, solution-oriented, and have strong ownership of their work. The Regional General Manager will oversee multiple communities including their home community and several community general managers to ensure the success of achieving NOI results and Operations OKRs. This position reports to the VP, Operations.

This is an hybrid position located on-site of multiple properties and will include some remote work. Travel between locations is required.

What You'll Do:

• Building and maintaining high performing onsite teams
• Conveying and promoting Sentral's vision and culture to team members, residents, and guests
• Assisting in creating and supporting the infrastructure of the homeshare platform 
• Becoming deeply familiar with Sentral technology
• Asset oversight to ensure KPIs are being met, including:
  • Guest and resident experience (CSAT, NPS) scores 
  • Financial goals
  • Operational metrics
• Monthly property performance and re-forecast reviews
• Property budget preparation
• Working closely with leadership to identify and achieve Sentral's strategic goals and benchmarks
• Partner with our marketing team, bringing the benefits of our corporate capabilities and partners to market the properties optimally
• Oversight and completion of property inspections and audits to ensure compliance standards are met

Skills and Experience

• Bachelor's degree required, preferably in business or hotel administration.
• 7+ years related work experience in operations preferably in the hospitality and multi-family industry.
• Excellent interpersonal and leadership skills to guide and motivate teams
• Must have strong resolution skills and work well cross-functionally, able to identify solutions and think outside of the box.
• Budgeting, forecasting, planning, sales development, and other related business management skills are essential. 
• Strong leadership skills must have demonstrated ability to lead multiple communities.
• Working with exceptionally talented people who are extremely enthusiastic about their craft.
• Ability to maintain a motivating, positive work environment that holds team members accountable for the results.
• Excellent communication skills – oral and written.
• Excellent PC skills: proficiency in all MS applications

• Health & Wellness: We offer multiple medical, dental, and vision health plan options that begin the first month after your start date! There is one fully company-paid plan (no monthly premiums for you)*, and HSA and FSA options to set aside pre-tax dollars.
  *Premiums apply for spouse, dependent, or family coverage plans
• Invest in Your Future: Eligible after just three months of employment, we offer a 401(k) with a 4% company match to help you reach your savings goals.
• Time Off That Grows with You: In addition to 11 paid holidays, Sentral offers 8 different types of paid time off (PTO) to meet all of life's demands. These 8 types of PTO include personal days that have no waiting period to use, one floating holiday each year, Enrichment Hours for volunteering or career development, and more!
• Travel Discount: Team members (and their friends and families) receive travel discounts when they stay at a Sentral community.
• Deep Savings: All team members are Sentral receive discounted rates on pet insurance, attractions, rental cars, shows, events, and more!

The following requirements are intended to reflect the expected work environment and physical demands of the role. Candidate must be able to perform the following activities with or without reasonable accommodation to be successful in the role: 

• Work in a space that includes indoor and outdoor spaces, with and without covering 
• Move throughout the property for extended periods of time 
  
• Transport boxes and equipment weighing up to 20 pounds 
• Communicate with other persons in the building 
• Observe details in surrounding areas and on a screen 

If you require accommodations to the above listed job duties or would like to request accommodations during the interview process, please indicate so on your applications in the "Accommodations" section.

Sentral is dedicated to creating a diverse and inclusive work environment that champions all backgrounds, identities, and voices. We strive to cultivate a space where our team members feel valued, and our residents feel loved. While there is no exact recipe for ensuring our residents feel loved, we believe a key ingredient is seeking and employing individuals that reflect the uniqueness of our residents.

As an Equal Opportunity Employer, we do not discriminate based upon actual or perceived race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. 

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