Job Description

Please note, this position is located at Snowshoe Mountain Resort in Snowshoe, West Virginia

Flex Year Round

Work, Play, Get Paid, and Enjoy the Perks!

• Work Location: 10 Snowshoe Drive, Snowshoe, WV 26209
• Start Date: Hiring soon!
• Flex Position: 9-11 months per year; use your off months to travel or visit friends and family!
• Schedule: May require working early mornings, evenings, weekends, and holidays

Employee Perks:

• Housing: Affordable on-mountain employee housing available for rent.
• Free skiing and snowboarding privileges at Alterra resorts + Discounts on Ikon Passes!
• Medical Benefits - Minimal Essentials Coverage while employed.
• 401k plan available to any employee over the age of 18.
• Discounted Friends and Family Lift Ticket Vouchers.
• 30% off Snowshoe food & beverage locations (excludes alcohol), 30% off soft goods like clothes, 15% off hard goods like skis at Snowshoe owned retail locations.
• Pro Deals from some of the industry's top brands such as North Face, Darn Tough, and many more!

Why Work with Us?

Are you an energetic leader ready to take on the challenge of managing our on-site ticketing & activity sales? You’ll oversee multiple locations around the resort, including lift tickets, season passes, adventure activities, event tickets, and more. The Depot and other On Mountain Sales locations are the hubs for guest information and product sales. Join us in a fast-paced, team-oriented environment where you’ll be the go-to expert guiding our guests through their unforgettable trips!

Job Responsibilities:

• Hire, train, coach, and manage staff to meet operational, sales, and guest service goals.
• Conduct regular check-ins with Team Leads and provide constructive feedback.
• Oversee daily operations, including scheduling, opening/closing, and maintaining standards across all locations.
• Drive revenue through upselling, guest engagement, and effective sales techniques.
• Ensure excellent guest service through training, issue resolution, and service recovery standards.
• Monitor inventory, labor, and expenses; report KPIs and develop strategies to boost efficiency and revenue.
• Implement and support systems (e.g., RTP, Ikon, RFID) and enforce safety procedures.
• Coordinate interdepartmental communication and staff participation in events and initiatives.

Preferred Experience:

• Minimum two years sales experience, one of which must be in a supervisory capacity, or a four-year degree from an accredited college and one year of sales experience, six months of which should be supervisory.
• Experience in hiring, training, and supervising staff in a resort environment. Basic computer knowledge in Word, Excel, and Outlook is required.

Driving:

• Must have a valid Driver's license and the ability to pass the Snowshoe Driving Program.

Education:

• Associate's degree (A.A.) or educational equivalent from a two-year college or technical school.

All information above is subject to change at any time.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

Snowshoe is an equal opportunity employer.

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