Job Description

Job Description
The IT Support Specialist provides tier-1 technical support for all end users, resolving a wide variety of technical problems on a timely basis, using their solid understanding of core IT concepts to build upon.
**Essential Responsibilities**
Responds to Help Desk requests by providing timely and effective technical support to end users.
Troubleshoots, identifies and resolves technical issues related to local area networks (LAN) and PC workstations.
Sets up, configures, and maintains computer hardware, including desktops, laptops, docking stations, monitors, printers, and scanners.
Applies sound judgment to resolve issues efficiently, ensuring high customer satisfaction, minimal downtime, and cost-effective solutions.
Follows established procedures and guidelines, while drawing on experience to perform job responsibilities effectively.
Contributes to the IT knowledge base by creating and maintaining clear, accurate documentation of technical procedures and resolutions.
Other miscellaneous duties, as required.
Some travel may be required.
Qualifications
B.S. Computer Science or related field
Three or more years of experience in a related position
Technical proficiency with Microsoft, Apple and Android operating systems, tablets, monitors, printers, laptops, modems, routers, VPNs., LANs
Must be authorized to work in the United States
Additional Information
_This is a full-time, non-exempt position reporting to the Director of IT._
Benefits
Moneta is committed to providing the best possible care for our employees; part of this care includes offering comprehensive benefits that enhance the well-being of employees and their families:
Paid holidays
Paid time off (PTO)
Employer cost-shared medical and dental insurance
Employer-paid short-term disability, long-term disability, AD&D insurance, and basic life insurance
401k Match – 50% of employee contributions up to 6% of compensation
Discretionary annual profit-sharing bonus
Paid parental leave
Professional development reimbursement
Paid volunteer time off (VTO)
Employee referral incentive bonus program
Onsite wellness programs & rewards
Employee engagement activities
**Moneta is a fiduciary fee-only Registered Investment Advisory firm and unable to hold securities licenses with the exception of Series 65. We also do not allow outside business activities, insurance commissions, and/or trails.**

Job Tags

Full time, Temporary work, Local area,

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IT Support Specialist Job at Moneta, Tempe, AZ

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