Job Description

Position Summary: Under general direction of the Network and Systems Manager, installs, supports, maintains, and evaluates computer systems networks, and applications; performs other related duties as assigned.

Essential Duties and Responsibilities include the following:

• Performs a variety of technical tasks in the installation, diagnosis, repair, and maintenance of computers and other networked devices
• Performs a variety of technical asks in the installation, diagnosis, repair, and maintenance of user and server applications.
• Provide information and/or technical assistance to users concerning the development and maintenance of computer network or for resolution of problems.
• Respond to service calls; diagnose and correct equipment failure; repair or replace malfunctioning equipment
• Maintain accurate and current records on repair, installation, and removal of equipment; provide appropriate logging and tracking of hardware
• Manages assigned projects at the direction of the Director of IT to deliver services in a timely and efficient manner.
• Responding to inquiries from staff and outside vendors to provide technical assistance and support
• Assists in support of Windows servers and networking hardware
• Off hours support as needed

Supervisory Responsibilities:

The IT Support Specialist has no supervisory responsibilities

Qualifications: To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Support of Microsoft Windows Workstations
• Support of Microsoft office products
• support of Network hardware and wiring
• Support of VOIP phone systems
• Support of various end user software and hardware products

Education and/or experience:

• Minimum high school diploma or GED
• Associate degree (A.A.) or equivalent from two-year college or technical school; and two-year related experience and/or training.

Job Type: Full-time

Pay: From $48,000.00 per year

Benefits:

• 401(k) matching
• Employee discount
• Health savings account
• Life insurance
• Retirement plan

Compensation Package:

• Holiday pay

Schedule:

• 8-hour shift
• Monday to Friday
• On call

Experience:

• Help Desk or IT Support: 1 year (Required)

Ability to Commute:

• York, PA 17403 (Required)

Work Location: In person (Required)

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