IS Customer Service Analyst Job at Overlake Medical Center and Clinics, Bellevue, WA

Uzc1LzVVWjRHdWM4ellBM1RrQlZISHp2TFE9PQ==
  • Overlake Medical Center and Clinics
  • Bellevue, WA

Job Description

Job Details Job Ref: R-8962 Location: 1035 116th Ave NE, Building 1 East Tower Basement, Bellevue, WA 98004 Category: Patient Access/Patient Services Shift: Night Shift

Welcome to a medical center where you're the center of attention.

Pay range:

$23.54 - $38.13

The responsibilities of the Customer Service Analyst-Level 1 include handling inbound and outbound calls, dispatching critical Medical and Facility Codes, listening to customers’ needs or issues, connecting the caller to the correct location and providing helpful solutions to their problems. This role is also the main point of contact between a customer and the IS department. Additional duties will include answering first contact calls, emails or chat bots for customers’ computer questions, and completing tickets to escalate any issues not able to be resolved. Customer Service Analysts use good organizational and communication skills to assist customers while maintaining the company’s positive reputation. The definition of Customers includes physicians, staff, patients, visitors and partners throughout this job description.

Part Time / Night Shift

0.7 FTE (56 hours per pay period)

Schedule: Friday-Sunday

Qualifications

  • High school diploma is required.
  • None required. Microsoft A+ certification is a plus.
  • Two years prior customer service experience is required. Healthcare experience preferred.
  • Training in customer services, phone support, Microsoft Office products, or IT basic technical issues desired. Demonstrated ability to quickly triage systems and user problems and process correctly. Exceptional interpersonal skills with a strong emphasis on customer service. Excellent oral and written skills desired. Able to effectively deal with diverse personalities across all levels of the organization. Familiarity with complex or multi-line phone systems also desired.

Why join Overlake?

We're proud to offer benefits that support you in every stage of your career and life. But it's our inspirational culture that has made us one of America's Top 150 places to work in healthcare for several years in a row.

  • Local, visible leaders who care about you.
  • A values-based work environment.
  • Medical insurance premiums as low as $0 per month.
  • Many Overlake services covered at 100%.
  • Tuition reimbursement up to $10,000 per year.
  • Generous retirement plan matching starting at 5% and increasing to 7% after five years with immediate vesting.
  • Pre-tax and Roth after tax retirement savings plans.
  • An expanded Employee Assistance Program.
  • A caregiver support program to help with everything from childcare to eldercare.
  • Free parking and Orca transit passes.

If this sounds like an environment where you'll thrive, we'd love to hear from you.

How much will this job pay?

Posted pay ranges represent the entire pay scale, from minimum to maximum. For jobs with more than one level, the posted range reflects the minimum of the lowest level and the maximum of the highest level. Some positions also offer additional pay based on shift, certification or level of education. Job offers are determined based on a candidate's years of relevant experience and internal equity.

Job Tags

Part time, Local area, Immediate start, Shift work, Sunday,

Similar Jobs

CMU Health

Pediatric Neurologist Job at CMU Health

 ...conjunction with Covenant HealthCare, is seeking a full-timeBC/BE Pediatric Neurologist to join the Pediatrics Department. This position...  ...Health is seeking faculty members specializing in Pediatric Neurology. Our rapidly growing pediatric department is seeking... 

ScionHealth

Respiratory Therapist, RRT / CRT Full Time Nights Job at ScionHealth

 ...job without being overwhelmed by it. You want to play an instrumental role in helping a patient recover, sometimes against strong odds, and go home. What you want is Kindred Healthcare. Our mission is to promote healing, provide hope, preserve dignity and produce... 

The UPS Store #4772

Sales and Customer Service Representative - Bilingual Job at The UPS Store #4772

 ...additional services, including passport photos, faxing, mailing, and internet access.Qualifications:Bilingual in Spanish,Tamil or Hindi Minimum 2 years of experience in a retail or service environment.Strong desire to work in a team-oriented atmosphere.... 

Sanctuary Medicinals

Mmtc Associate (Sales Associate) Cannabis Dispensary Job at Sanctuary Medicinals

 ...Sanctuary Medicinals in Jacksonville, FL is looking for a Part-Time MMTC Associate (Sales Associate) cannabis dispensary to join our 7 person strong team. Our ideal candidate is attentive, motivated, and reliable. The most essential skill and duty of any associate at... 

Barks and Recreation LLC

Dog Walker New London area Job at Barks and Recreation LLC

 ...that brings joy, movement, and meaning to your day You love dogs, sunshine, and feeling like part of a supportive team You want...  ...firstand your work can grow as you do. The Job: Dog walks, trail adventures, and pet sitting visits in Southeastern CT...