Job Description

The General Manager is responsible for the overall operation, performance, and success of the Comfort Inn Richfield. This includes delivering strong financial results, maintaining high guest satisfaction, managing the hotel team, and ensuring compliance with brand standards and company policies. The General Manager is the day-to-day leader on-site and is expected to run the hotel as if it were their own business, with full ownership of results and accountability to the management company and ownership group. This role requires hands-on leadership, attention to detail, strong financial acumen, and the ability to build and manage a high-performing team. The General Manager will work closely with the management company to drive revenue, manage expenses, uphold brand standards, and ensure the hotel operates smoothly and efficiently. Responsibilities:

• Lead hotel operations with a focus on guest satisfaction, team development, and profitability
• Monitor and manage daily performance across all departments
• Maintain brand standards and ensure compliance with all franchise and operational requirements
• Oversee budgeting, forecasting, payroll, purchasing, and expense controls
• Hire, train, coach, and retain team members, creating a positive and productive work environment
• Handle guest concerns quickly and professionally
• Coordinate with the management company on reporting, strategy, and support needs
• Ensure the property is clean, well-maintained, and operating at peak efficiency

Qualifications:

• Minimum 3 years of hotel management experience, preferably with a branded limited or midscale hotel
• Proven ability to lead and manage hotel operations, including front desk, housekeeping, maintenance, and breakfast
• Strong financial skills, including budgeting, forecasting, labor management, and cost control
• Experience with Choice Hotels systems (preferred but not required)
• Excellent communication, organization, and problem-solving skills
• Ability to recruit, train, and lead a high-performing team
• Comfortable working independently with ownership and management company oversight
• Hands-on leadership style with a willingness to step in wherever needed
• Familiarity with online reviews, OTA channels, and guest recovery best practices

About Company: Structure Hospitality, based in Utah, is a hotel management company that values people and culture above all. We focus on driving performance, building strong teams, and delivering outstanding guest experiences. Our hands-on approach ensures that every property we manage excels through strategic guidance, operational expertise, and a commitment to ongoing improvement. At Structure Hospitality, we know that prioritizing people paves the way for long-term success for both our hotels and clients.

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