Job Description

Job overview Welcome guests to restaurant, seat them. At InterContinental Hotels & Resorts ® we want our guests to feel special, cosmopolitan and In the Know which means we need you to: + **Be charming** by being approachable, having confidence and showing respect. + **Stay in the moment** by understanding and anticipating guests' needs, being attentive and taking ownershipof getting things done. + **Make it memorable** by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. Duties and Responsibilities FINANCIAL RETURNS + Receive payments and process transactions according to established policies and procedures; give correct change; balance cash drawer at close of shift; complete all opening/closing paperwork; document voids on void balance sheet. PEOPLE + Promote teamwork and quality service through daily communication and coordination with other departments. GUEST EXPERIENCE + Greet guests in a prompt and courteous manner; seat guests ensuring a balanced workload among servers. Maintain accurate waiting list as needed. Alert guests when table is available. + May be asked to handle guest complaints and special requests. RESPONSIBLE BUSINESS + May process take-out orders; may answer room service phone and process room service orders; practice up-selling techniques. + May routinely clear and reset tables and assist with opening tasks such as assigning stations to servers. + May assist with other duties as assigned. + Coordinates activities of dining room to provide fast and courteous service. + Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude. + Schedules dining reservations and notes any special services for diners. + Greets guests, escorts them to tables, and provides menus. + Addresses complaints of patrons and ensures prompt and courteous service to guests. + Inspects dining room serving stations for neatness and cleanliness, and requisitions table linens and other dining room supplies for tables and serving stations. **Salary: $21.60** QUALIFICATIONS AND REQUIREMENTS Basic reading, writing and math skills and 6 months cash handling experience or food service experience. This job requires ability to perform the following: + Carrying or lifting items weighing up to 50 pounds (plates, utensils, menus, etc.) + Handling food objects, products and utensils + Using a keyboard + Bending, stooping, kneeling Other: + Communication skills are utilized a significant amount of time when interacting with guests, wait staff, cooks, and supervisor. + Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. + Reading and writing abilities are utilized often when taking orders, completing paperwork, etc. + Basic math skills are frequently used when handling cash and credit, quantities, and variances. + May be required to work nights, weekends, and/or holidays. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. **Important information** : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits. At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

Job Tags

Holiday work, Local area, Shift work, Night shift, Weekend work,

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