Job Description

Site: Wentworth-Douglass Hospital At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission-from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare - people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds - to apply. Job Summary At Wentworth Douglass Hospital, we are dedicated to supporting patient care, research, teaching, and community service. We pride ourselves on being a diverse, equitable, and inclusive organization, reflecting the rich diversity of our patient population. Our commitment to equal access to quality care and employment opportunities spans all forms of human diversity, including race, gender, sexual orientation, ability, religion, ethnicity, and national origin. Recognized as one of the nation's top hospitals for patient experience, we have proudly received the Healthgrades 2023 Outstanding Patient Experience Award for the tenth consecutive year. As one of the largest acute care hospitals in the Seacoast region of New Hampshire and Southern Maine, we value team members who enhance community health through patient-centered care. Join us in transforming lives and exploring professional growth. Position Overview: We are seeking a dynamic and organized Unit Coordinator to support our multidisciplinary care team. This role is crucial in managing communication, patient records, and ensuring the smooth operation of unit activities. The ideal candidate will be proactive, detail-oriented, and dedicated to providing exceptional service to our patients and staff. Qualifications Key Responsibilities: Communications: Greet patients, physicians, visitors, and staff warmly. Utilize transport call systems to coordinate services efficiently. Manage calls for stat orders and direct them to appropriate departments. Address patient needs promptly by responding to call lights and notifying nurses. Facilitate follow-up appointments and coordinate tests and procedures upon discharge. Patient Records Management: Accurately enter physician orders and prioritize them accordingly. Process and schedule daily labs, diagnostic tests, and procedures. Regularly check patient charts for new orders and transcribe as necessary. Ensure all orders are signed off with the correct documentation. Unit Operations: Maintain organized filing of forms and reports in patient charts. Safeguard patient information and restrict access appropriately. Continuously enhance knowledge and skills relevant to the assigned area. Keep personal documentation updated regarding in-service attendance. Continuing Education & Development: Maintain adequate supplies for patient care and clerical needs. Document and report any equipment maintenance requirements. Actively participate in emergency response situations. Manage document distribution, including faxing and duplicating materials. Qualifications - External Experience Requirements: Minimum Required: 3 months of clerical experience (preferably in a medical setting) Preferred/Desired: Over one year of clerical experience, including transcription of orders Education Requirements: Minimum Required: High school diploma or equivalent, with office practice courses Additional Job Details (if applicable) Additional Job Description Remote Type Onsite Work Location 789 Central Avenue Scheduled Weekly Hours 0 Employee Type Regular Work Shift Day (United States of America) EEO Statement: Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Mass General Brigham

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