Job Description
Description Ametros is changing the way individuals navigate healthcare by providing them with the tools and support necessary to make educated decisions on how to spend their medical funds. Ametros's team works closely with patients, insurers, employers, attorneys, brokers, medical providers, and Medicare to create a seamless experience for our clients. Our flagship product is revolutionizing the way funds from insurance claim settlements are administered after settlement. Ametros continues to innovate, bringing new solutions to the market with the goal of simplifying healthcare for our clients. We make managing medical funds safe, effortless, and cost effective for everyone.
Schedule: 11:30am-8pm EST or 8:30am-5pm PST
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Durable Medical Equipment (DME) Specialist provides concierge level care in managing member inquiries related to DME in compliance with Medicare and regulatory requirements.
- Act as a first point of contact for member inquiries related to DME via telephone and email.
- Work closely with our members to manage and analyze their financial transactions to ensure they stay compliant with Medicare and other regulatory requirements.
- Work as a liaison between the member and the vendors to determine pricing and facilitate orders of DME items.
- Identify and resolve members needs to achieve the ultimate customer experience in a timely fashion.
- Resolve member or client service issues in determining the cause of the problem and identify the best solution.
- Maintain customer accounts by updating account information when applicable.
- Document all communication, upload appropriate documents to internal database, and document clear concise notes in our database to ensure accounts are up to date.
- Participate in ongoing training to enhance job skills and knowledge.
- Other duties as assigned.
Requirements
- 1+ years of experience in a customer service role in a business related to DME, healthcare, Medicare, insurance services, case management, or workers' compensation.
- Proven success in always putting customers first. You enjoy delighting the customer and are willing to go above and beyond to do so.
- Knowledge of administrative or clerical procedures, managing files and records, data entry, transcription, and other office procedures and terminology.
- 1 year or more of DME experience managing documentation and facilitating orders with a base knowledge of medical terminology and DME equipment
- Knowledge of settlement document language, Worker's Compensation, and MSA terminology, (preferred).
- Multi-lingual with working fluency in a language other than English, with a preference for Spanish (preferred).
- Able to work 8 hours within 8am to 8pm EST range with flexibility in shift changes
- Spanish speaking preferred but not required
The estimated salary range for this position is $22.00 to $24.00 per hour. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.
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In addition to our benefits package, employees have the opportunity to get involved with engagement, diversity, and philanthropic initiatives from their first day working with us to help us achieve our goal of Limitless Inclusion for All. As Ametros Citizens, we work together to foster an environment of limitless inclusion and belonging that encourages, supports, and celebrates the diverse voices and backgrounds of our people, while energizing the passion and innovations to revolutionize our industry.
Ametros is an Equal Opportunity Employer Ametros
Job Tags
Hourly pay, Shift work,