Job Description

Year Round Pool Co is GROWING! We are seeking an individual with excellent communication and people interaction skills. No experience in the pool industry is necessary as we will provide training, however, experience in customer service call center is preferred. Applicant will be efficient at typing and utilizing a computer as you will create, complete and invoice work orders for our service and repair technicians.

Full time, Monday through Friday with revolving Saturdays. 8am to 5pm, in person at our on-site call center on Buck Island Road in Bluffton, SC.

• Confer daily with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
• Check to ensure that appropriate changes were made to resolve customers' problems
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
• Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
• Complete forms, prepare change of address records, or issue service discontinuance orders, using computers
• Investigate and work with designated departments on customer grievances to satisfactorily resolve customer issues
• Determine charges for services requested, collect deposits or payments, or arrange for billing
• Contact customers to respond to inquiries or to notify them of issue investigation results or any planned adjustments
• Recommend improvements in products, service, or billing methods and procedures to prevent future problems
• Contributes to team effort to accomplish management set departmental objectives
• Complete all assigned tasks daily in the company system
• De-escalates unhappy customers to provide calm and polite customer service
• Attend training sessions and meetings as necessary
• Being present for entire required shift
• Work overtime as requested by management
• Other duties as assigned by management

Requirements

• High school or equivalent
• Customer Service - 1 yr call center experience
• Reliable
• Punctual
• Professional
• Able to commute to 386 Buck Island Rd, Bluffton, SC 29910 Monday through Friday

Benefits

Pay: From $15.00 per hour

Benefits:

• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

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