Customer Service Representative Job at Ubiquity Global Services, Inc., Mission, TX

U0xwMzRrWjdIT00xeUlrM1JVdGVHM3J2SXc9PQ==
  • Ubiquity Global Services, Inc.
  • Mission, TX

Job Description

Customer Care Representative

Responsibilities:
  • Be customer obsessed.
  • Manage each contact interaction with our customers’ satisfaction as your number one priority.
  • Identify customers’ needs, clarify information, research every issue and provide solutions.
  • Inform customer by explaining procedures; answering questions; providing information.
  • Deliver on commitments, do what you say you will do.
  • Resolve the customer issue same day, at most within 24 hours.
  • Always provide correct information to the customer.  Listen carefully to understand the true customer question.
  • Interact with customer by asking probing questions to identify customer needs and properly solution

Requirements:
  • High School diploma or equivalent required.
  • Passion for delivering a stand-out customer experience.
  • Excellent verbal and written communication skills.
  • Utilize various online systems to satisfy customer concerns
  • Bilingual (Spanish/English)
  • Ability to ask probing questions and problem resolution skills.
  • Utilize online knowledge bases in real time during customer interaction to ensure proper processes are followed and customer is satisfied.
  • Ability to follow instructions for specific customer resolutions tasks. 
  • Ability to work in within a high-pressure environment and maintain a positive interaction for the customer.
  • Intermediate proficiency with PC navigation while providing exceptional customer service. (Office, G suit)
  • Ability to read, write, speak and understand the English language in a business environment.
  • Experience in a call center industry preferred.
  • Flexible with schedules and available to work a variety of shifts to include weekends, overnights, holidays or extra shifts to meet the needs of the business.
  • Ability to work in multiple online systems at once

Job Tags

Full time, Work at office, Flexible hours, Shift work,

Similar Jobs

pretty little adventures

Travel Agent Job at pretty little adventures

We are looking for an energetic, driven, and detail-oriented Remote Travel Consultant. Our Travel Consultants play a key role in our travel team building itineraries, crafting emails, performing hotel rate checks, arranging concierge services, corresponding with suppliers...

Matrix Marketers

UI/UX Designer Job at Matrix Marketers

 ...tools like Figma, Adobe XD, or Sketch. # Design intuitive and visually appealing user...  ...user experiences. # Develop and maintain UI style guides, design systems, and brand consistency...  .... # Stay updated with the latest UI/UX trends, techniques, and technologies.... 

Biggs Transport Inc

Personal Vehicle Package Delivery Driver Job at Biggs Transport Inc

We are seeking individuals to deliver smaller FedEx Ground packages using their own vehicle. Earn $1.25 per stop, plus hourly rate. Weekly pay! Part-time and full-time opportunities available This is a temporary position for the busy holiday season- A great way to...

MRINetwork Jobs

Quality Manager Job at MRINetwork Jobs

 ...company. Their products are sold to Commercial Food Processors and their site is in growth and next level mode looking for a Quality Assurance Manager. They need a seasoned professional with strong leadership qualities to be the face of the Quality Department.... 

Verano

Sr. Analyst, IT - SAP FICO Job at Verano

 ...the essential functions of this position. Job Summary The SAP IT Business Analyst position is a key component of Veranos growing...  ...and in-depth knowledge in Financial Accounting and Controlling (FICO) is required. Must have experience with Material Costing. ~ Experience...