Job Summary:
We are seeking a dedicated and experienced Customer Service Manager to lead and enhance our call center operations. This individual will oversee the internal call center providing leadership, support, and strategic guidance for call center operations across various accounts.
The Customer Service Manager will manage a high-performing, mission-driven team that supports individuals navigating disability claims and legal services. The ideal candidate will have a proven ability to manage remote, diverse teams across multiple locations, implement best practices, and scale customer service operations effectively.
Key Responsibilities:
Qualifications:
4+ years of experience in a call center or customer service leadership role
Bachelor's Degree in Business Administration, preferred
Experience managing remote teams across diverse geographic regions
Proven success in implementing best practices and process improvements within customer service environments
Strong communication and leadership skills with a focus on coaching and team development
Experience in legal services, healthcare, or disability-related industries is a plus
Familiarity with CRM and call center platforms
Must be U.S.-based and authorized to work in the United States
Benefits: Our benefits, perks, and compensation include the following:
Competitive compensation
Long-term disability insurance
Paid holidays, paid vacation, and 401k matching after 90 days of employment
Company-provided phone and laptop
A healthy work-life balance
A supportive learning environment
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