Job Description

Company Overview:

At WashU Carwash, our mission is to be our community's preferred car wash brand by obsessively pursuing excellence in all things. We take pride in maintaining high standards and fostering a culture of continuous improvement. Our core values guide our approach to business and customer service: a strive-not-arrived attitude, the belief that good enough is not good enough, the importance of healthy communication rooted in respect, reliance on data-driven decision-making, and embracing a lean mindset.

About the Role:

WashU Carwash is seeking a highly-motivated Customer Service Representative. We are looking for an experienced, customer service-driven individual who understands the meaning of a world-class experience. Delivering superior customer service is essential to the daily success of our operations. The ideal candidate's ability to present a positive, can-do attitude in all customer interactions and efficiently manage various customer service tasks are extremely valued.

Work remotely as part of a fast-moving team with significant professional growth opportunities!

This position reports to the Director of Marketing and is responsible for day-to-day customer success and account management.

Key Responsibilities:

• Respond to customer inquiries via phone, email and text in a timely and professional manner
• Handle customer complaints and provide solutions to ensure a world class customer experience
• Collaborate with the General Managers and maintenance to resolve customer issues
• Resolve issues that cannot be resolved at the location (billing, refunds, service concerns, etc)
• Identify trends in customer feedback and communicate findings to management for continuous improvement 

What you need to succeed:

• Reliability
• Attention to detail
• Enthusiasm, energy and a positive attitude
• Be a Go-Getter
• Excellent communication skills
• Time Management skills
• Team Mindset
• 1-2 years of Customer Service Experience Preferred

What we offer : 

• Medical, dental and vision insurance 
  
• Opportunity for personal, professional and financial growth 
  
• Work from home supported by a local leadership team! 
  
• Respect of a work/life balance! 
• Paid Time Off 
• Bonus Pay 

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