Serves as the “face” of IGT to customers as the single point of contact call center and ensures both internal and external customer satisfaction. Works in a 24x7x365 centralized NOC accountable for Event monitoring and live Game and system configuration on a high volume of games and systems across North America. The Computer Operator II is responsible for monitoring and reporting on progressive system game and system level issues and for any configuration change that may occur. You will be required to correctly and accurately note any game installation and removal, along with any variety of configuration changes according to approved internal controls and jurisdictional gaming regulations.
Additionally, the Computer Operator II will:
• Has the ability to complete the MegaJackpot responsibilities up to and including the presentation of the Initial Payment
• Exhibit ownership over the Configuration Operations workload
• Begin to work Cross functionally with engineering on application software/hardware and Infrastructure issues related game and system startup/shutdown
• All other Computer Operator I duties as required
High School diploma or equivalent
Must be 21 years of age and must be able to obtain a gaming card/license
Familiarity with Microsoft Office Suite
1 year Experience with Service Desk, call center, or customer service positions
ITIL Foundations preferred
What will put you ahead:
Other experience with networking, troubleshooting, and complex software applications preferred.
Able to type 35 WPM
Experience with SAP, Salesforce, Adobe, Doc U Sign and/or ACD systems preferred.
Bi-lingual Spanish English preferred
• Building collaborative relationships
• Decision making
• Drive results
• Foster innovation
• Personal energy
• Self-leadership
#LI-KG1
As a Help Desk Analyst within the Defense Army Account's ITSM team, you will be at the forefront of technical support, playing a crucial role in maintaining the efficiency of multiple SAP ERP systems. Your daily responsibilities will include addressing a wide range of incidents...
**CTG is seeking to fill a Fiber Network Data Analyst opening for our client.****Location:** Remote - Candidates must reside in the Central, Mountain, or Western Time Zones (Eastern Time Zone candidates will not be considered)**Duration:** 8 months**Duties:**+ Document...
...identifies, protects, and helps ensure the compliance of all managed and unmanaged cyber assets IT, IoT, IoMT, and OT. For more... ...Forescout has an excellent opportunity for a strategic Professional Services Engineer (PSE)to join our high-energy, multi-cultural, world-changing...
...Fletcher, North Carolina . We pride ourselves on treating our owner-operators with the utmost respect and support, considering them... ...Qualifications: Vehicle: You must own a Sprinter Van or Small Straight Truck (under 10,000 lbs in gross weight) with minimum inside...
...commercial biomanufacturing and drug product fill/finish and packaging. The Bloomington... ...recognized facility where talented teams work with innovators to help develop, manufacture... ...manner.RelationshipsReports to: Manager Form/FillShift: Weekend AM, 4/3 schedule for...