Job Description

Claims Service Representative

Hybrid Work Schedule

Buffalo, NY

Merchants Insurance Group, is a leading Property and Casualty Insurer in the Northeast, and is looking for a Claims Service Representative for our Central Claims team to join our Corporate Headquarters located in Buffalo, New York. Candidates who are interested in pursuing a rewarding career in property and casualty insurance are encouraged to apply.

The Claims Service Representative will become part of a dedicated team focused on providing outstanding customer service to our agents, insureds, claimants and other external customers.

Merchants Insurance Group, rated A- (Excellent) with a stable outlook by the A.M. Best Company, is proud to be one of Buffalo Business First's Best Places to Work in Western New York (2023-2025), a Fast Track company (2019-2024), and a Top Private Company (2019-2024). Merchants has been granted Ward's 50 designation as a top-performing property-casualty insurance company for four consecutive years. In October 2024, Newsweek and Statista included Merchants Insurance Group on their first-ever America's Most Reliable Companies list, which highlights organizations that other companies can feel confident doing business with in 2025. Of 1,500 B2B companies evaluated, Merchants was one of only 300 companies to make the list.

Merchants offers its colleagues a Hybrid work schedule. The Hybrid work schedule requires 8 full days per month in the office, with the option to work the remaining days at home or in the office. This exciting Hybrid Work benefit offers colleagues a flexible work schedule with the ability to remain connected with their Merchants team and colleagues.

Essential Duties and Responsibilities include, but are not limited to:

• Provide quality customer service by means of timely first contact, communication of expectations to customers and the timely responsiveness and disposition of policyholders' comprehensive claims.
• Answers incoming calls and sets up reported claims timely and accurately in our claim system.
• Completes timely coverage verification and thorough investigation necessary to ensure an equitable disposition of claims.
• Performs claim activities such as requesting appraisals, requesting police reports, preparing and mailing payment documents.

Qualifications & Skills:

• Associates degree or equivalent work experience.
• Prior customer service experience required.
• Insurance background is a plus.
• Excellent communication skills.
• Computer experience including Microsoft Word experience.
• ImageRight knowledge is a plus.

Merchants Insurance Group Pay information:

Merchants Insurance Group offers a competitive pay scale. The actual compensation will be determined based upon experience and other factors permitted by law. The initial pay range for this position is $39,000 - $52,000.

Merchants Insurance Group Benefits:

• Welcoming and positive work environment.
• Flexible work arrangements, including flex scheduling and summer hours.
• Hybrid work schedule. The Hybrid work schedule will require 8 full days per month in the office, with the option to work the remaining days per month at home or in the office.
• Colleague Appreciation Events.
• Competitive pay scale.
• Generous paid time off package.
• Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
• Outstanding company bonus program.
• Tuition Reimbursement.

And many more exciting company benefits!! EOE

PDN-9eef8fcc-3c08-40f1-8b83-574f628a162f

Job Tags

Temporary work, Work experience placement, Summer work, Immediate start, Home office, Flexible hours,

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