Job Description

We are looking for a bilingual (Spanish/English) appointment setter & scheduler with experience in the mental health field. Job Title: Appointment Setter & Scheduler Location: Remote  Job Type: Part-Time to Full-Time Schedule • Part-time: 8 AM PST to 12 PM PST • Full-time: 8 AM PST to 4:30 PM PST Starting rate: $5/hr Responsibilities: Appointment Scheduling & Coordination • Schedule, reschedule, and confirm client appointments • Manage therapists' availability and update calendars accordingly • Ensure appointment slots are optimized for efficiency • Send reminders and follow-ups to reduce cancellations and no-shows Client Communication & Support • Respond to inquiries via phone, email, or chat regarding appointment availability • Provide clear instructions for telehealth sessions and answer basic client questions • Assist clients with troubleshooting scheduling issues • Explain mental health benefits to clients, including coverage, co-pays, and deductibles Administrative Support • Maintain accurate records of scheduled appointments and cancellations using mental health EMR systems • Track appointment trends and suggest improvements to scheduling processes • Coordinate with the billing team regarding appointment-related concerns • Verify insurance and check patient eligibility before scheduling Qualifications: • Bilingual (Spanish/English)• Experience in healthcare or mental health scheduling is  STRONGLY REQUIRED • Experience in scheduling, customer service, or administrative support • Knowledge of mental health EMR systems and experience managing client records • Familiarity with mental health benefits and ability to explain coverage, co-pays, and deductibles to clients • Strong organizational and time-management skills • Excellent verbal and written communication skills • Ability to multitask and work in a fast-paced environment • EMR experience required, preferably in a mental health setting About Company: Find Your Balance, Center for Growth and Change Inc., is a mission-driven mental health practice providing telehealth services across California. Our mission is to create a world where mental health is prioritized and accessible to all. Core Values Growth through teamwork and positivityRespect in every interactionOwnership and accountabilityWillingness to leadTogetherness in compassion and empathyHonesty and integrity

Job Tags

Full time, Part time, Remote job,

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